MOKKA | Refunds and returns policy

REFUND AND WARRANTY POLICY - (INTERNET)

ARTICLE 1 - RETRACTION

In accordance with article L.221-28 of the French Consumer Code, "the right of withdrawal cannot be exercised for contracts [...]:
-for the supply of goods made to the consumer's specifications or clearly personalized;
-for the supply of goods likely to deteriorate or expire rapidly;
-for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;".

For other Products, in accordance with article L.221-18 of the French Consumer Code, the Customer has a period of fourteen days from receipt of the Product to exercise his right of withdrawal from the Vendor, without having to give any reason or pay any penalty, for the purpose of exchange or reimbursement, provided that the Products are returned in their original packaging and in perfect condition for presentation and conservation, within fourteen days of notification to the Vendor of the Customer's decision to withdraw.

Returns must be made in their original condition and complete (packaging, accessories, instructions, etc.) to enable them to be returned to the Vendor..) to enable them to be marketed as new, accompanied by the purchase invoice.
Damaged, soiled or incomplete Products will not be taken back.

The right of withdrawal may be exercised online, using the contact form available on the Website www.mokka-strasbourg.fr, in which case an acknowledgement of receipt on a durable medium will be immediately communicated to the Customer by the Vendor, or any other unambiguous statement expressing the wish to withdraw.

Returns must be sent to the following address:
MOKKA - SARL LCM
2PLACE CLEMENT
67000 STRASBOURG

If the right of withdrawal is exercised within the aforementioned period, only the price of the Product(s) purchased and the delivery charges will be reimbursed; the cost of returning the Product(s) will be borne by the Customer. The exchange (subject to availability) or refund will be made within 14 days of receipt by the Vendor of the Products returned by the Customer under the conditions set out in this article.

ARTICLE 2 - PRODUCT WARRANTY

9.1. The Seller warrants to the Customer that the goods are manufactured and packaged in accordance with strict quality rules and kept in accordance with the standards in force in France.

9.2. In accordance with legal provisions, the Products supplied by the Vendor are automatically covered by:
- the legal warranty of conformity, for Products which appear to be defective, damaged or not corresponding to the order,
- the legal warranty against hidden defects

It is reminded that within the framework of the legal warranty of conformity, the Customer
- benefits from a period of two years from delivery of the goods to take action against the Vendor;
- may choose between repair or replacement of the Product ordered, subject to the cost conditions stipulated in article L 217-9 of the French Consumer Code;
- is exempt from having to prove the existence of the Product's lack of conformity during the 24 months following delivery of the Product.

The Customer may decide to invoke the warranty against hidden Product defects in accordance with article 1641 of the French Civil Code; in this case, he may choose between rescission of the sale or a reduction in the sale price in accordance with article 1644 of the French Civil Code.

In order to assert his rights, the Customer must inform the Vendor, in writing, by e-mail or post, of the non-conformity of the Products within a maximum period of three days from delivery of the Products or of the existence of hidden defects (except for perishable Products of shorter duration) and return or bring back to the store the defective Products in the condition in which they were received with all elements (accessories, packaging, instructions, etc.)...).

The Vendor will refund or replace Products deemed to be non-conforming or defective.
Shipping costs will be refunded on the basis of the invoiced rate, and return shipping costs will be refunded on presentation of receipts.
Reimbursements for Products found to be non-conforming or defective will be made as soon as possible and at the latest within 14 days of the Vendor's finding of the non-conformity or hidden defect.
Reimbursements will be made by crediting the Customer's bank account used at the time of purchase.

In the case of perishable products, the Vendor may not be held liable in the event of failure by the Customer to comply with optimal storage conditions and/or instructions, or if the Customer has consumed products beyond the best-before date indicated on the packaging; in any event, for all Products sold, the Vendor may not be held liable in the event of misuse, use for professional purposes, negligence or lack of maintenance on the part of the Customer, or in the event of normal wear and tear of the Product, accident or force majeure.
The Vendor's warranty is, in any event, limited to the replacement or reimbursement of Products that do not conform or are defective.